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Common queries answered
Frequently asked Questions
Orders are usually processed within 1–2 business days. Standard delivery across the USA takes about 3–7 business days depending on your location. You’ll receive a tracking link as soon as your order ships.
Returns and exchanges are accepted within 14 days if items are unused and in original condition (custom orders excluded). See full details here: Exchanges & Returns
Contact us right away with your order number and new address. If your order hasn’t shipped yet, we’ll update it for you.
Once your order ships, we’ll email you a tracking link so you can follow its progress anytime.
You can reach us anytime through our Contact Us page or by emailing our support team. We usually reply within 1–2 business days.
Let us know immediately with your correct address and order number. If the order hasn’t shipped yet, we’ll update it. Once shipped, we can’t make changes.
Currently, we only ship within the USA, Canada, Mexico…
Whenever possible, we ship all items together in one package. If an order requires multiple packages, we’ll share tracking details for each.