Customer Help (Disclaimer)
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most in-stock items ship within 2–3 business days. Customized pieces (embossing or engraving) may take a little longer. You’ll receive a tracking email as soon as your package is shipped.
Yes. Every order includes tracked delivery. Once shipped, you’ll receive an email with your tracking number so you can monitor your order until it arrives.
We ship anywhere in the United States. Shipping rates are calculated at checkout based on your order size and location. From time to time, we also run free-shipping promotions.
At the moment, Eris Leather ships within the United States only. We don’t currently offer international delivery, but we’re exploring it for the future.
If your order hasn’t entered production or shipped, we’ll do our best to update the address, items, or cancel. For customized products, changes may be limited once personalization begins. Email contact@erisleather.com with your order number ASAP.
If tracking shows no movement, says delivered but you don’t have it, or your item arrived damaged, contact contact@erisleather.com within 7 days. We’ll investigate with the carrier and arrange a solution.
Custom orders can add 1–3 business days to processing. This ensures your leather apron, card holder, or gift arrives crafted to perfection.
Yes, sometimes. If part of your order is ready sooner, we may ship items separately at no extra charge. You’ll receive separate tracking emails if this happens.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery for unused, uncustomized items in original packaging. Start a return by emailing contact@erisleather.com with your order number.
Customized items (embossing/engraving) are final sale and not eligible for return unless they arrive damaged or defective. If there’s an issue, contact us within 3 days of delivery and we’ll make it right.
Email contact@erisleather.com with your order number, reason, and whether you prefer a refund or exchange. We’ll reply with easy instructions and a return authorization.
For change-of-mind returns, customers are responsible for return shipping. If we made a mistake or your item arrived damaged/defective, we’ll cover the return/exchange shipping.
Once your return is received and inspected, we’ll issue the refund to your original payment method within 3–5 business days. Your bank may take additional time to post it.
No — Till now we are not offering this such type of any exchange we’ll offer alternatives or process a refund per your preference.
Email contact@erisleather.com within 2 days of delivery with photos of the issue and your order number. We’ll prioritize a replacement or repair, or issue a refund if needed.
Customized items (personalization), final-sale or clearance items, and products showing signs of wear or use are not eligible for return. Please keep original packaging for safe return transit.
Disclaimer
Before you explore our website or place an order, we ask that you take a moment to read this Disclaimer. It is not here to overwhelm you, it’s here to keep things clear and fair. By browsing our site or purchasing from us, you’re agreeing to the points below. Think of this as a mutual understanding: it protects you as our customer and it protects us as a small, handmade brand.
General Information Disclaimer
The content provided on this website is for general informational purposes only. While we make every effort to ensure the accuracy, timeliness, and reliability of the information shared, Eris Leather does not warrant that all details are complete, free of error, or continuously updated. Any reliance you place on the information on this site is strictly at your own risk.
Product Disclaimer
Each Eris Leather product is handmade from genuine, natural leather. Due to the unique characteristics of leather and artisan craftsmanship:
- Color, texture, and grain may vary slightly from item to item.
- Natural markings or minor variations are inherent to authentic leather and are not considered defects.
- Over time, leather may develop a patina or soften with use, which reflects the natural aging process of the material.
These variations are part of the value and authenticity of Eris Leather goods and do not qualify as grounds for a claim of nonconformity or defect.
Liability Disclaimer
Eris Leather products are designed for everyday use and travel. However, Eris Leather assumes no liability for:
- Misuse, neglect, or improper care of the product.
- Damage caused by exposure to extreme temperatures, chemicals, or moisture.
- Personal injury or property damage arising from use of the product beyond its intended purpose.
It is the customer’s responsibility to follow the care instructions provided with each product to maintain quality and durability.
Website Disclaimer
Eris Leather makes reasonable efforts to ensure that the content on this website, including product descriptions, pricing, and availability, is accurate and up to date. However, we cannot guarantee the completeness or reliability of any information provided.
- We reserve the right to correct errors, update information, or modify product offerings at any time without prior notice.
- Sometimes we share links to other websites because they might be useful or relevant for you. Please know that once you leave Eris Leather, we don’t have control over what those sites say or sell and we can’t take responsibility for their content, products, or policies.
Contact Us
If anything about this Disclaimer feels unclear, just reach out to us at contact@erisleather.com. We will be happy to help.