When you order a leather apron, knife roll, tray, or accessory from Eris Leather, you shouldn’t have to guess how long it will take or what it will cost. This page lays out our shipping policy in plain language so you always know what to expect, from the moment you check out to the moment your package arrives.
1) Where we ship
We currently ship across the United States and to a selection of international locations. If you’re outside the U.S. and not sure whether we deliver to your area, send a quick note to contact@erisleather.com and we’ll confirm availability before you place an order. International orders may involve local duties or taxes set by your country’s customs office; those fees are paid by the recipient.
2) Processing time
Every order is prepared with care. Standard, non-custom items usually leave our workshop within 2 to 3 business days. If you add personalization embossing, debossing, embroidery, or laser engraving please allow a little extra time while we complete your custom work. Most personalized orders ship within an additional 3 to 5 business days. We’ll email you as soon as your package is on the way.
If you place an order on a weekend or a U.S. holiday, we’ll start processing it the very next business day. During busy seasons or special promotions, it might take us a little longer to get everything ready but don’t worry, we’ll keep you updated if there are any delays.
3) Shipping methods
We ship with trusted carriers like UPS, FedEx, and USPS to make sure your package arrives safely. At checkout, you will be able to choose from the delivery options available for your location, so you can pick what works best for you:
- Standard Shipping: Typically 5–7 business days within the continental U.S.
- Expedited Shipping: Usually 2–3 business days.
- Overnight Shipping: Available in many areas if you order before 12 p.m. EST.
- International Shipping: Delivery usually takes 7–14 business days, but customs inspections can add time.
Transit times are estimates from the carrier and can be affected by weather, peak volumes, or customs inspections. We’ll always help you track things down if a delay occurs.
4) Shipping costs and free shipping policy
We like simple, transparent delivery information. Current rates shown at checkout reflect your address, service level, and parcel weight. Standard U.S. shipping is shown as a flat rate on most orders, and free standard shipping may apply when your cart reaches our published threshold. Expedited and overnight services are billed at carrier-calculated rates. For international orders, shipping is calculated at checkout and any import fees are paid by the recipient at delivery.
If you need a specific delivery date for a gift or event, reach out before ordering and we’ll recommend the best option.
5) Order tracking
As soon as your package ships, you’ll receive an email with a live tracking link. Click once to see where your order is and when it’s due to arrive. Don’t see the email within a day of the shipment notice? Check your promotions or spam folder, then contact us and we’ll resend it.
For high-value shipments, we may require a signature at delivery to protect your purchase. If you prefer to waive a signature, let us know in writing; doing so shifts delivery risk to the recipient.
6) Address changes and delivery instructions
Please double-check your shipping address at checkout. If you realize something is off, email us right away. We can update addresses before a label is created. Once a package is in transit, rerouting is handled by the carrier and may involve extra fees and time. Apartment and suite numbers matter, missing unit numbers are the most common cause of delays.
7) Packaging and condition on arrival
Leather deserves protection in transit. We pack every order in sturdy cartons with protective wrap so your apron, bag, or tray arrives ready to use. If your box arrives visibly damaged, photograph the package and the item before unboxing further. Email the photos and your order number to contact@erisleather.com within 48 hours so we can start a carrier claim and resolve it quickly.
8) Delays, lost packages, and what we’ll do
Things rarely go wrong, but if they do, we stay with you until it’s sorted.
- Carrier delays: Weather, peak seasons, or operational backlogs can slow a route. We’ll contact the carrier, request an update, and keep you posted.
- Stuck in transit: If tracking hasn’t moved for several days, tell us. We’ll open a trace and nudge the carrier.
- Marked delivered, not received: First, check around the property and with neighbors or building staff. If it still hasn’t turned up after 24 hours, email us so we can investigate with the carrier. Resolution may include a replacement or a claim, depending on the carrier’s findings.
- Wrong address at checkout: We can’t refund shipments delivered to an address entered incorrectly. If a package is returned to us as undeliverable, we’ll contact you to arrange reshipment; additional postage may apply.
9) Split shipments and out-of-stock items
If your order includes multiple items, we may ship what’s ready first and follow with the rest at no extra cost. If an item becomes temporarily unavailable after you order, we’ll email you with options to wait for restock, choose a similar item, or receive a refund for the unavailable piece.
10) International shipping notes
For our international customers, customs offices may open and inspect packages, which can add time beyond the carrier’s estimate. Duties, VAT, or import fees are set by your country and are not included in Eris Leather shipping charges. If you refuse a delivery due to unpaid fees and the parcel returns to us, we’ll refund the product price minus all shipping costs once the item is back in original condition.
11) A quick note about leather and climate
Our genuine leather handles are made to last, but when they travel through different climates, they may feel a little cool or firm when they first arrive. That’s completely normal. Just bring your piece inside, let it sit at room temperature, and the leather will soften back to its natural feel. It’s simply part of how real materials adjust from our workshop to your home.
12) Questions about your order
We want your experience with Eris Leather to feel smooth from start to finish. If you’re unsure about anything about shipping times, costs, tracking, or even special delivery requests just drop us a note at contact@erisleather.com. A real person (not a bot) will read it and get back to you quickly with clear next steps.